Service calls, remodel work, and builder accounts, all priced differently.
Three revenue streams at once, each with its own margin and its own collection behavior. Averaged together, you cannot see which one carries the company.
Where the numbers get muddy.
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Service and construction averaged
Flat-rate service is high margin and paid same day. Builder work is thin margin on net-45. Usually the builder work is funding itself off your service cash.
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Flat-rate pricing on stale cost
The price book was built when copper cost what it cost two years ago. The margin you think you carry is not the one you get.
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Apprentice hours costed at wage
A helper looks cheap until you load comp, taxes, and the journeyman time spent supervising.
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Permits and inspections in overhead
Permit fees and the second trip when it fails are job costs. In overhead, the jobs eating inspection time look like the ones that pass first time.
Three revenue streams, three margins.
Service, remodel, and builder work reported separately, so you can see which deserves the next truck.
A real cost per hour by crew makeup, feeding the price book and the bid instead of guesswork.
Builder accounts aged and chased on a schedule, because on net-45 the margin only matters if it collects.
See what it would cost you.
Thirty minutes, a real price in writing, an honest answer on fit. Or send last year's return and I will review it free.